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Unfortunately there are times where the CAM software may stop recognizing your CAM-powered hardware. This can happen for a number of reasons including but not limited to changes in your system software, a hardware interruption, or a power state issue. Thankfully with a few simple steps, we can get the hardware recognized properly. Is Your NZXT Device Recognized by Windows? Do you have any questions not covered by this guide or need further assistance? Please feel free to reach out to our Customer Support team and one of our friendly support agents will be there to assist you. If the NZXT device still does not detect while connected to the motherboard then there may be an issue with the USB cable. If the device has a detachable USB cable, such as with the Kraken X2, X3, and Z series coolers then you can use a standard Mini USB or Micro USB cable (see the list below) to connect the device to an open USB Type-A port on the motherboard or with an external PC such as a laptop. Depending on how your Kraken 120 cooler is connected to your PC, you will either need to control the cooler through either the NZXT CAM software or through your motherboard’s specific RGB control software. Hold the Power button on the PC for 30 seconds to drain any residual power. It is recommended to also allow the PC to sit for 5-10 minutes with the power cable disconnected to ensure any residual power is drained.
NZXT Devices using Micro USB: Kraken X3 series, Kraken Z3 series, Hue+ Controller, Hue 2, Hue 2 Ambient, Grid V2, and Grid V3.In the Control Panel, select “View devices and printers” or if you are in Icon view, “Devices and Printers”. That’s still no small amount of money for a cooler. But if your needs are extreme enough to warrant a 420 mm radiator, you can probably afford to spend a bit extra on keeping your powerful CPU as cool as it can be under load. RGB and Fan Controllers (including those integrated with NZXT motherboards), USB connected Kraken coolers (X and Z series, M22), and other devices will be listed under the “Unspecified” section.
There are three new RGB Kraken X-series AIO coolers from NZXT and the entry-level X53 with its small and compact 240mm radiator is able to keep up with an AMD Ryzen 3900X. I was able to run this CPU inside the NZXT H1 case with but a 140mm radiator, so it's certainly incredible what you can do with the CPU and a decent AIO. Normally I would consider this a mark against the product, but Lian Li wisely included a built-in low-noise/high-performance toggle switch, allowing you to reduce maximum fan speeds and noise levels with the flip of a switch. Most coolers that support low-noise modes have reduced thermal performance when engaged. But I didn’t observe any difference in thermals between the two modes when tested on my i7-13700K. When set to the low noise mode, total noise output is reduced to 49.2 dBA, which is on par with MSI’s and DeepCool’s competing 360mm AIOs.
280mm rad. 7th gen Asetek pump. A whole lot of performance.
If there are any devices listed as “Unknown USB Device (Device Descriptor Request Failed)”, this could indicate a power state issue with the device itself. If you see any devices listed this way, see the following section for power cycling your device. For systems using an NZXT N7 series motherboard, RGB & Fan Controller, or Hue 2 controller it is recommended to have the Kraken 120 attached to an available NZXT RGB header. Once connected to an NZXT RGB Header, you'll be able to control the Kraken and any daisy chained devices via the NZXT CAM software.
While configuring the Kraken 120 with third party software you may need to manually set the number of LEDs in the Kraken itself. The Kraken 120 includes 9 LEDs with 8 of them making up the ring and the 9th being for illuminating the NZXT Logo. Controlling the Kraken 120’s RGB in NZXT CAM (NZXT RGB Header) Source: Rich Edmonds / Windows Central (Image credit: Source: Rich Edmonds / Windows Central) Who it's for If the device does not detect using an alternative cable or if the device does not have a removable USB cable (i.e. RGB & Fan Controller, Kraken X61, etc.), then this may indicate that the device itself may be defective and need to be replaced. Kraken X Chipset Drivers Mice, Keyboards, Capture Devices, and Audio Devices will be listed under the top “Devices” section.AIO coolers are way more convenient and affordable than custom liquid cooling loops. And, traditionally at least, they've been able to deliver lower CPU temperatures with less fan noise than air coolers – although that’s not always the case these days, as air coolers have gotten better and, in some cases, bigger. If after following the steps above your NZXT device is still not detected, then the device itself may be at fault and needs to be replaced. For further assistance, including warranty claims and setting up an RMA for the device please reach out to our Customer Support team.
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