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The headset cannot be charged when the computer is in standby (sleep) or hibernation mode. In this case, change the computer settings to charge the headset once again. Connecting the headset to both a music player and a smartphone / mobile phone (multipoint connection) If the headset is not used for a long time, the rechargeable battery usage hours may be reduced. However, the battery life will improve after charging and discharging several times. If you store the headset for a long time, charge the battery once every 6 months to avoid over-discharge.
Use the supplied USB Type-C cable when charging. Charging may not be successful with cables other than the supplied USB Type-C cable. There are certain instances, wherein you will find your Sony Headphone turning on, and producing sound. It is likely to happen in either of the following cases: Instead, you should communicate with Sony. They will likely ask that you send them the headphones to replace the battery or send you a new unit entirely. Charging your Sony headphones is a very straightforward process. All you have to do is plug it into your USB adapter or the USB port on your computer. However, there are a few reasons why your Sony headphones might not charge even if you follow the correct steps.Wireless charging is available using a commercially available wireless charging pad that meets the Qi standard. Close the lid of the charging case and place it on the wireless charging pad with the SONY logo of the charging case facing upward to charge. Lights up in orange for about 6 seconds when the lid of the charging case is opened or closed with the headphones are NOT stored
You can also use the supplied USB Type-C cable to connect to a running computer to charge the headset.If the charging case becomes misaligned with the wireless charging pad, charging may slow down or stop, or the charging case may become hot. For details on how to properly set the charging case on the charging pad, refer to the charging pad manual. The noise cancelling function is effective in low frequency ranges such as airplanes, trains, or offices (near air-conditioning, etc.) and is not as effective for higher frequencies, such as human voices. That way, you can rest assured that the cable can deliver the power necessary to charge the headphones correctly.
When using earbud tips other than the ones supplied, the headphones may not fully seat into the charging case and, therefore, may not correctly charge. In case you are using a Bluetooth Headphone, or noise-cancellation feature enabled headsets, it is crucial to ensure that the communication lines are always connected. Else, you may not be able to charge the Headphone. What should you do, if you find distortions with your Sony Headphones? Clean the Sony Headphone Connection: Before diving deeper into the other troubleshooting steps described below, here are a few initial questions to consider: Lights up in green for about 6 seconds when the lid of the charging case is opened or closed with the headphones are stored If the usage hours of the built-in rechargeable battery decreases significantly, the battery should be replaced. Consult with your nearest Sony dealer to replace the rechargeable battery.When connecting the headset to a computer, use only the supplied USB Type-C cable, and make sure to connect them directly. Charging will not be properly completed when the headset is connected through a USB hub. The steps to load a Sony Headphone are likely to vary between different models. However, for the majority models, the steps for charging run as follows: If the headset is not used for a long time, the indicator (red) may not light up when charging. Please wait a moment until the indicator (red) lights up.
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